Resort KPIs.

Resorts are destination-lodging properties combining rooms, food & beverage, recreation, and ancillary revenue centers. Performance is measured in Total Revenue Per Available Room (TRevPAR) — not just RevPAR — because ancillary capture (spa, golf, F&B, retail) often exceeds room revenue. Comparable REITs include HST and SHO (full-service resorts), plus Marriott + Hilton resort-segment data. Resorts carry higher labor ratios and capex intensity than transient hotels but command 200-400 bps higher GOPPAR margins when operated well. Ilora.ai ingests USALI Schedule 4 F&B detail, STR Resort Report data, group production + pace reports, banquet event orders (BEOs), and capital plans, then benchmarks ancillary capture against HST, PK, BHR (Braemar — luxury resort focus), SHO, and XHR. Branded operators (Marriott, Hilton, Hyatt) layer additional resort-segment standards. AHLA Resort Committee, Cornell Center for Hospitality Research, and ILHA are canonical industry organizations.

17 definitions · Sector: HOSPITALITY · Used by Ilora.ai specialist AI agents

NOI

Net Operating Income

Total revenue minus operating expenses (excludes financing and capital costs). The primary measure of property-level profitability.

NOI = Revenue − Operating Expenses

  • profitability
  • core
Cap Rate

Capitalization Rate

Net Operating Income divided by current property value. Expresses unleveraged annual yield as a percentage.

Cap Rate = NOI ÷ Property Value

  • valuation
  • core
DSCR

Debt Service Coverage Ratio

Net Operating Income divided by total annual debt service. Lender-required cushion measure; below 1.0 means NOI cannot cover debt.

DSCR = NOI ÷ Annual Debt Service

  • lending
  • risk
LTV

Loan-to-Value

Loan amount divided by property value. Lower LTV = lower lender risk.

LTV = Loan Amount ÷ Property Value

  • lending
  • risk
OER

Operating Expense Ratio

Operating expenses divided by gross revenue. Lower is better, but varies by property type (hotels run higher than triple-net retail).

OER = Operating Expenses ÷ Gross Revenue

  • efficiency
GRM

Gross Rent Multiplier

Property value divided by gross annual rental income. Quick valuation shortcut; less precise than cap rate.

GRM = Property Value ÷ Gross Annual Rent

  • valuation
  • shortcut
IRR

Internal Rate of Return

Annualized return on investment accounting for time value of money across the full hold period.
  • return
  • underwriting
CoC

Cash-on-Cash Return

Pre-tax annual cash flow divided by total cash invested. Measures the cash yield, not total return.

CoC = Annual Cash Flow ÷ Total Cash Invested

  • return
DCF

Discounted Cash Flow

Valuation method that projects future cash flows and discounts them to present value at a chosen rate.
  • valuation
  • underwriting
TTM

Trailing Twelve Months

A rolling sum of the most recent 12 months. Smooths seasonality for KPI comparisons.
  • period
  • core
RevPAR

Revenue Per Available Room

Total room revenue divided by available rooms over a period. Combines rate and occupancy into one metric.

RevPAR = ADR × Occupancy = Room Revenue ÷ Available Rooms

  • USALI
  • core
ADR

Average Daily Rate

Total room revenue divided by rooms sold. Measures pricing power.

ADR = Room Revenue ÷ Rooms Sold

  • USALI
  • pricing
Occupancy

Occupancy Rate

Rooms sold divided by available rooms. Demand measure.

Occupancy = Rooms Sold ÷ Available Rooms

  • USALI
  • demand
GOPPAR

Gross Operating Profit Per Available Room

Gross Operating Profit divided by available rooms. Profit-side complement to RevPAR.

GOPPAR = GOP ÷ Available Rooms

  • USALI
  • profitability
TRevPAR

Total Revenue Per Available Room

Includes room + F&B + ancillary revenue divided by available rooms. Captures total guest spend, not just rooms.
  • USALI
CPOR

Cost Per Occupied Room

Variable costs divided by rooms sold. Used to compare cost efficiency between properties of different scale.
  • USALI
  • efficiency
Flow-Through

Flow-Through Rate

Incremental GOP as a percent of incremental revenue. Measures how well a property converts revenue gains into profit.

Flow-Through = ΔGOP ÷ ΔRevenue

  • USALI
  • profitability

Sub-types

Sub-types within Resort.

Beach / Coastal Resort
Oceanfront destination with full leisure amenity set.
Mountain / Ski Resort
Alpine seasonal destination, often integrated with mountain operator.
Golf Resort
Golf-anchored destination with course as primary amenity.
Wellness Resort
Spa + wellness program as core differentiator.
All-Inclusive Resort
Bundled F&B + activities pricing model, common in Caribbean/Mexico.

Amenities & features

8 amenities Ilora.ai tracks for Resort.

Multiple F&B Outlets

Three+ restaurants, lobby bar, pool bar, room service. Drives F&B revenue per occupied room.

  • F&B revenue per occupied room
  • Outlet covers per day
  • Captive guest spend %
Destination Spa

Full-service wellness facility with treatment rooms, hydrotherapy, retail.

  • Treatments per available guest
  • Spa capture rate
  • Avg treatment revenue
Golf Course (On-Site or Privileged Access)

Owned, leased, or partner course. Drives golf-package mix.

  • Rounds per available room
  • Golf revenue per occupied room
Pool Complex

Multi-pool resort recreation with cabanas, swim-up bar, F&B service.

  • Cabana revenue
  • Pool F&B capture
Beach / Water Access

Private beach, lake, or marina access. Drives leisure-segment premium.

  • Beach-club fee revenue
Activities Program

Kids club, watersports, fitness classes, excursions. Drives length of stay + capture.

  • Activity revenue per occupied room
  • Activity participation %
Resort Fee Bundle

Mandatory daily fee bundling WiFi, parking, fitness, beach service.

  • Resort fee per occupied room
  • Resort fee acceptance
Group + Wedding Sales

Dedicated catering team, ceremony lawns, banquet capacity.

  • Catering revenue per occupied group room
  • Wedding bookings per year

Industry reference

How the resort sector operates.

Market segments

  • Transient leisure (drive market)
  • Transient leisure (fly market)
  • Group leisure
  • Wedding / social
  • Group corporate (incentive)
  • Wholesale / OTA package

Operating models

  • Owner-operated independent
  • Owner-operated branded
  • Third-party managed (HMA)
  • REIT-owned + branded operator
  • Vacation-club hybrid

Regulatory frameworks

  • USALI 11th Edition
  • STR Reporting Standards
  • ADA Title III
  • Local TOT/lodging tax
  • Environmental permits (coastal/wetland)

Industry organizations

  • AHLA Resort Committee
  • AAHOA
  • HSMAI
  • ILHA (International Luxury Hotel Association)
  • Cornell Center for Hospitality Research

Comparable public REITs / operators

  • HST (Host Hotels)
  • PK (Park Hotels)
  • BHR (Braemar — luxury resort focus)
  • SHO (Sunstone)
  • XHR (Xenia)
  • MAR (Marriott — resort segment)
  • HLT (Hilton — resort brands)
  • H (Hyatt — destination resorts)

Documents Ilora.ai ingests

  • USALI P&L (Schedule 4 F&B detail)
  • STR Resort Report
  • Daily flash + 30/60/90 forecast
  • Group production + pace report
  • Banquet event orders (BEOs)
  • Spa/golf/activities revenue daily
  • Capital plan (FF&E + ROI projects)
  • Comp set ADR/RevPAR penetration index

Industry tools (we integrate with these)

  • Opera Cloud (PMS)
  • IDeaS G3 (revenue management)
  • Duetto (RM)
  • M3 (accounting)
  • Spa Booker / SpaSoft (spa)
  • Lightspeed Golf (golf POS)
  • STR Insight Solutions
  • Cendyn (CRM/CRS)

Frequently asked

Common questions about resort.

What is TRevPAR and why does it matter for resorts?
TRevPAR (Total Revenue Per Available Room) divides ALL property revenue — rooms + F&B + spa + golf + retail + activities — by available rooms. Resorts depend on TRevPAR because ancillary capture often exceeds room revenue. A resort with $400 ADR and $250 in ancillary revenue per occupied room has 60%+ revenue beyond rooms; RevPAR alone misses this.
How are resorts valued differently from transient hotels?
Resorts are valued on TRevPAR + GOPPAR with longer hold periods (capex-intensive amenities require longer payback). Public REITs (HST, BHR, PK) report resort-segment performance separately because labor ratios run 200-400 bps higher than transient hotels but GOPPAR margins compensate when properly operated.
What ancillary revenue centers do resort agents track?
Resort ancillary tracking includes: F&B (multiple outlets with separate P&Ls), Spa (treatments + retail), Golf (rounds + cart + lessons + pro-shop), Retail (logo + sundries), Activities (excursions, kids club, watersports), and Resort Fee revenue. Each is a separate USALI Schedule with its own cost structure and capture rate KPIs.

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