Market segments
- Transient (leisure)
- Transient (corporate)
- Group (association)
- Group (corporate)
- Government / per-diem
- Crew / contract
- Wholesale / OTA
Hotels are full-service or limited-service lodging operations turning over guests on a daily basis. Performance is measured in USALI 11th Edition KPIs — RevPAR, ADR, Occupancy, GOPPAR, TRevPAR — and benchmarked against SEC EDGAR public hotel REIT filings (HST, PK, SHO, XHR, DRH, BHR). Revenue management, total revenue capture across rooms + F&B + ancillary, and labor productivity are the value levers. Most hotels operate under a brand flag (Marriott, Hilton, IHG, Hyatt) with a separate management company under HMA contracts. Ilora.ai ingests USALI-format P&Ls, STR STAR Reports, daily flash + 30/60/90 forecasts, group production reports, and PMS extracts (Opera Cloud, Mews, Cloudbeds), then audits department-level cost ratios and benchmarks RevPAR Index + GOPPAR + TRevPAR against the comp set. AHLA, AAHOA, HSMAI, HFTP, and STR are the canonical industry organizations and data standards for hotel real estate analytics, performance benchmarking, and lodging-asset operations.
17 definitions · Sector: HOSPITALITY · Used by Ilora.ai specialist AI agents
Net Operating Income
NOI = Revenue − Operating Expenses
Capitalization Rate
Cap Rate = NOI ÷ Property Value
Debt Service Coverage Ratio
DSCR = NOI ÷ Annual Debt Service
Loan-to-Value
LTV = Loan Amount ÷ Property Value
Operating Expense Ratio
OER = Operating Expenses ÷ Gross Revenue
Gross Rent Multiplier
GRM = Property Value ÷ Gross Annual Rent
Internal Rate of Return
Cash-on-Cash Return
CoC = Annual Cash Flow ÷ Total Cash Invested
Discounted Cash Flow
Trailing Twelve Months
Revenue Per Available Room
RevPAR = ADR × Occupancy = Room Revenue ÷ Available Rooms
Average Daily Rate
ADR = Room Revenue ÷ Rooms Sold
Occupancy Rate
Occupancy = Rooms Sold ÷ Available Rooms
Gross Operating Profit Per Available Room
GOPPAR = GOP ÷ Available Rooms
Total Revenue Per Available Room
Cost Per Occupied Room
Flow-Through Rate
Flow-Through = ΔGOP ÷ ΔRevenue
Sub-types
Amenities & features
Sleeping rooms with private bath. Drives RevPAR + occupancy.
Restaurant + bar + room-service operations. Tracks separately under USALI Schedule 4.
On-property wellness facility offering treatments and product sales.
Meeting rooms + ballroom for groups, corporate, social events.
Pool, fitness center, recreation amenities.
Self-park or valet parking operation.
Front-of-house guest assistance, often tied to upsell programs.
Mandatory daily charge bundling amenity access. Resort/upper-upscale only.
Brand loyalty members as % of check-ins. Drives direct booking.
Industry reference
Frequently asked