Office KPIs.

Office buildings — Class A, B, or C — are leased to corporate tenants typically on net or modified-gross structures. Performance is measured in WALT (weighted average lease term), occupancy, rent psf, CAM-recovery accuracy, and rollover risk. Post-2020 the sector has bifurcated: trophy A-grade in tier-1 metros remains strong; commodity B/C office faces secular demand pressure. Comparable REITs (BXP, KRC, VNO, DEI, CUZ, HIW) report extensively on lease economics. Major tenant categories: TAMI, financial services, professional services, government. Ilora.ai ingests rent rolls, lease abstracts, CAM reconciliation worksheets, T-12 P&Ls, and stacking plans, then models WALT + rollover impact + CAM-recovery accuracy against BXP, KRC, VNO, DEI, CUZ, HIW comparables. BOMA, CoreNet Global, IREM, NAIOP, and ULI Office Council are the canonical industry organizations. Lease abstraction agents flag every CAM exclusion, audit-rights clause, and tenant-improvement amortization schedule.

15 definitions · Sector: COMMERCIAL · Used by Ilora.ai specialist AI agents

NOI

Net Operating Income

Total revenue minus operating expenses (excludes financing and capital costs). The primary measure of property-level profitability.

NOI = Revenue − Operating Expenses

  • profitability
  • core
Cap Rate

Capitalization Rate

Net Operating Income divided by current property value. Expresses unleveraged annual yield as a percentage.

Cap Rate = NOI ÷ Property Value

  • valuation
  • core
DSCR

Debt Service Coverage Ratio

Net Operating Income divided by total annual debt service. Lender-required cushion measure; below 1.0 means NOI cannot cover debt.

DSCR = NOI ÷ Annual Debt Service

  • lending
  • risk
LTV

Loan-to-Value

Loan amount divided by property value. Lower LTV = lower lender risk.

LTV = Loan Amount ÷ Property Value

  • lending
  • risk
OER

Operating Expense Ratio

Operating expenses divided by gross revenue. Lower is better, but varies by property type (hotels run higher than triple-net retail).

OER = Operating Expenses ÷ Gross Revenue

  • efficiency
GRM

Gross Rent Multiplier

Property value divided by gross annual rental income. Quick valuation shortcut; less precise than cap rate.

GRM = Property Value ÷ Gross Annual Rent

  • valuation
  • shortcut
IRR

Internal Rate of Return

Annualized return on investment accounting for time value of money across the full hold period.
  • return
  • underwriting
CoC

Cash-on-Cash Return

Pre-tax annual cash flow divided by total cash invested. Measures the cash yield, not total return.

CoC = Annual Cash Flow ÷ Total Cash Invested

  • return
DCF

Discounted Cash Flow

Valuation method that projects future cash flows and discounts them to present value at a chosen rate.
  • valuation
  • underwriting
TTM

Trailing Twelve Months

A rolling sum of the most recent 12 months. Smooths seasonality for KPI comparisons.
  • period
  • core
WALT

Weighted Average Lease Term

Average remaining lease term weighted by rent. Higher WALT = lower rollover risk.

WALT = Σ(Rent × Years Remaining) ÷ Total Rent

  • lease
  • risk
NNN

Net Lease

Triple-net lease — tenant pays base rent plus property taxes, insurance, and maintenance separately.
  • lease
  • structure
CAM

Common Area Maintenance

Tenant-recoverable expenses for shared building/center upkeep. Often disputed in audits.
  • expense
  • recovery
TI

Tenant Improvement Allowance

Cash allowance from landlord to tenant for build-out. Amortized over lease term.
  • leasing
  • capital
RSF

Rentable Square Foot

Tenant's usable square footage plus a pro-rata share of common areas. The basis for rent calculation.
  • measurement

Sub-types

Sub-types within Office.

Class A Trophy
Premier buildings in CBD, recent vintage, full amenity.
Class A Suburban
High-quality suburban product, tenant-centric amenities.
Class B
Older urban or commodity suburban product, value-engineered.
Class C
Older buildings, limited amenities, value-add or repositioning candidates.
Creative Office / Adaptive Reuse
Loft / warehouse conversion, often serving TAMI tenants.

Amenities & features

8 amenities Ilora.ai tracks for Office.

On-Site F&B / Cafeteria

Tenant-accessible food service. Increasingly expected in trophy office.

  • F&B revenue per RSF
Conferencing Center

Building-shared meeting + event space. Common-area amenity.

  • Conferencing booking %
Fitness Center

Building gym, 24-hour access. Standard tenant amenity.

  • Fitness membership rate
Tenant Lounge

Common-area workspace + coffee bar.

  • Lounge utilization
Bike Storage + Showers

Wellness/commute amenity for bike commuters.

  • Bike storage utilization
Concierge Services

Building concierge for tenant requests, dry-cleaning, packages.

  • Concierge ticket volume
Parking (Garage/Surface)

Tenant + visitor parking. Often owned separately or sub-leased.

  • Parking revenue per RSF
  • Tenant parking ratio
EV Charging

Building EV charging infrastructure. Increasingly required.

  • EV station utilization

Industry reference

How the office sector operates.

Market segments

  • Financial services
  • Technology / TAMI
  • Professional services (legal, accounting)
  • Government / GSA
  • Healthcare admin
  • Coworking operator subleases

Operating models

  • Owner-operated
  • Third-party leasing + property management
  • REIT-owned + managed
  • Net-leased (single tenant)

Regulatory frameworks

  • BOMA (Building Owners and Managers Association) measurement standards
  • Local energy benchmarking (NYC LL84/LL97, CA AB 802)
  • ADA Title III
  • Local building codes + life safety

Industry organizations

  • BOMA
  • CoreNet Global
  • IREM
  • NAIOP
  • CCIM Institute
  • ULI Office Council

Comparable public REITs / operators

  • BXP (Boston Properties)
  • KRC (Kilroy Realty)
  • VNO (Vornado Realty Trust)
  • DEI (Douglas Emmett)
  • CUZ (Cousins Properties)
  • HIW (Highwoods Properties)
  • PDM (Piedmont Office Realty)
  • OPI (Office Properties Income Trust)
  • JBGS (JBG Smith)

Documents Ilora.ai ingests

  • Rent roll
  • T-12 P&L
  • Tenant lease abstracts
  • Lease expiration schedule (rollover)
  • CAM reconciliation worksheet
  • Tenant improvement amortization schedule
  • Stacking plan
  • Building service contracts
  • Capital plan
  • Property tax bills + appeals

Industry tools (we integrate with these)

  • Yardi Commercial
  • MRI Commercial Management
  • Argus Enterprise
  • Argus DCF
  • CoStar
  • VTS (leasing CRM)
  • Honest Buildings (capital project mgmt)
  • Building Engines
  • Riskonnect (insurance)
  • Powerhouse Dynamics (energy)

Frequently asked

Common questions about office.

What is WALT in commercial real estate?
WALT (Weighted Average Lease Term) is the average remaining lease term across a property weighted by rent. WALT = Σ(Annual Rent × Years Remaining) ÷ Total Annual Rent. A higher WALT signals lower near-term rollover risk; investors price WALT premiums for stabilized assets and discount for upcoming heavy rollover.
How do CAM reconciliations work?
CAM (Common Area Maintenance) reconciliation compares actual landlord-incurred operating expenses against tenant pass-through estimates billed during the year. At year-end the landlord trues up: tenants over-billed get credits, under-billed get true-up invoices. Disputed CAM categories (capital vs operating, exclusions, audit rights) are the most-litigated lease provisions in commercial real estate.
What is the difference between NNN, modified gross, and full-service lease?
NNN (triple-net): tenant pays base rent plus property taxes, insurance, and CAM separately — landlord receives "net" rent. Modified Gross: tenant pays base rent plus utilities and an annual increase in operating expenses ("base year stop"). Full-Service Gross: landlord covers all operating expenses, tenant pays single all-in rent. NNN is dominant in retail/industrial; modified gross/full-service is common in office.
How does Ilora.ai help with office lease audits?
Ilora.ai's Lease Abstraction agent ingests lease documents (PDFs or scans), extracts every clause (rent, escalations, options, CAM exclusions, audit rights), and normalizes them across the portfolio. Forensic Accountant agent then audits CAM reconciliation worksheets against the leases to flag mis-billed exclusions, capital-as-operating-expense issues, and miscalculated pro-rata shares.

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