Terms of Service

1. Acceptance of Terms

By accessing or using the Ilora platform (“Service”), you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our Service.

2. Description of Service

Ilora provides an AI-powered financial analytics platform for hotel portfolio management. Our Service includes:

• Document processing and data extraction
• Financial analytics and reporting
• AI-powered insights and recommendations
• Market benchmarking and competitive analysis
• Team collaboration features

3. Account Registration

To use our Service, you must create an account. You agree to:

• Provide accurate and complete registration information
• Maintain the security of your account credentials
• Promptly update any changes to your information
• Accept responsibility for all activities under your account

4. Subscription and Billing

4.1 Subscription Plans: We offer various subscription plans as described on our pricing page. Features and limits vary by plan.

4.2 Billing: You authorize us to charge your payment method on a recurring basis. All fees are non-refundable unless otherwise stated.

4.3 Free Trial: If you sign up for a free trial, you will not be charged until the trial period ends. You may cancel at any time during the trial.

5. User Responsibilities

You agree not to:

• Violate any applicable laws or regulations
• Upload malicious content or attempt to compromise system security
• Share account credentials with unauthorized users
• Use the Service to infringe on intellectual property rights
• Attempt to reverse engineer or copy our technology
• Resell or sublicense access to the Service without authorization

6. Intellectual Property

6.1 Our Property: The Service, including all software, algorithms, designs, and documentation, is owned by Ilora and protected by intellectual property laws.

6.2 Your Data: You retain ownership of all data you upload to the Service. You grant us a limited license to process your data to provide the Service.

7. Data and Privacy

Your use of the Service is also governed by our Privacy Policy. We take data security seriously and implement industry-standard protections.

8. Service Availability

We strive to maintain 99.9% uptime but do not guarantee uninterrupted access. We may perform maintenance that temporarily affects availability. We will provide notice when possible.

9. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, ILORA SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES. OUR TOTAL LIABILITY SHALL NOT EXCEED THE AMOUNT PAID BY YOU IN THE 12 MONTHS PRECEDING THE CLAIM.

10. Disclaimer of Warranties

THE SERVICE IS PROVIDED “AS IS” WITHOUT WARRANTIES OF ANY KIND. WE DO NOT GUARANTEE THAT AI-GENERATED INSIGHTS WILL BE ACCURATE OR SUITABLE FOR YOUR SPECIFIC FINANCIAL DECISIONS.

11. Termination

You may cancel your account at any time. We may suspend or terminate your access for violation of these terms. Upon termination, your right to use the Service ceases immediately.

12. Changes to Terms

We may modify these Terms at any time. Material changes will be communicated via email or platform notification. Continued use after changes constitutes acceptance.

13. Governing Law

These Terms are governed by the laws of the State of Florida. Any disputes shall be resolved in the courts of Miami-Dade County, Florida.

14. Contact

For questions about these Terms, please contact us at: