Terms of Service

1. Acceptance of Terms

By accessing or using the ILORA.ai website, mobile applications, APIs, or any related services (collectively, the “Service”), you agree to be bound by these Terms of Service (“Terms”) and our Privacy Policy. If you do not agree, do not use the Service. If you are using the Service on behalf of an organization, you represent that you have authority to bind that organization to these Terms.

2. Description of Service

ILORA.ai is an AI-assisted analytics platform for commercial real estate portfolios across multiple property types and sectors. The Service includes document processing, financial analytics and reporting, AI-generated insights and recommendations, market benchmarking, team collaboration features, mobile applications for delegated tasks, and integrations with third-party services such as Slack and email.

3. Account Registration

To use the Service, you must create an account. You agree to provide accurate, complete, and current information; maintain the security of your credentials; and accept responsibility for all activity under your account. You are at least 18 years old and have the legal capacity to enter into these Terms.

4. Subscription and Billing

4.1 Plans: Subscription plans are described on our pricing page. Features and limits vary by plan.

4.2 Billing: You authorize us to charge your payment method on a recurring basis. All fees are non-refundable unless required by applicable law or expressly stated.

4.3 Free Trial: If you sign up for a free trial, you will not be charged until the trial period ends. You may cancel at any time during the trial.

5. User Responsibilities

You agree NOT to:

• Violate any applicable law, regulation, or third party's rights.
• Upload malware, attempt to compromise the Service's security, or interfere with its operation.
• Share account credentials, give unauthorized parties access, or use another person's account.
• Reverse-engineer, decompile, scrape, or copy any portion of the Service.
• Resell, sublicense, or otherwise commercially exploit access to the Service without our written authorization.
• Upload data you do not have the legal right to upload (e.g., property data you don't own or operate, data subject to NDAs you would breach).
• Use the Service to make decisions affecting natural persons in ways prohibited by law (e.g., automated tenant scoring without required disclosures).

6. Intellectual Property

6.1 Our Property: The Service, including all software, models, prompts, designs, brand elements, and documentation, is owned by Ilora AI, Inc. or its licensors, and is protected by intellectual-property laws.

6.2 Your Data:You retain ownership of all data you upload (“Customer Data”). You grant us a limited, worldwide, non-exclusive, royalty-free license to process Customer Data solely as necessary to provide the Service to you. We do not use your Customer Data to train AI models, sell it to third parties, or share it with anyone other than the sub-processors listed in our Privacy Policy.

6.3 Feedback: If you submit feedback or suggestions, we may use them without restriction.

7. Privacy

Your use of the Service is also governed by our Privacy Policy, which is incorporated into these Terms by reference.

8. Service Availability

We strive for 99.9% uptime but do not guarantee uninterrupted access. We may perform maintenance, upgrades, or rollbacks that temporarily affect availability. We will provide reasonable notice when practical. We are not liable for downtime caused by third-party providers (cloud hosts, LLM providers, ISPs, payment processors), force majeure events, or your own network or device.

9. AI Output Disclaimer — Important

9.1 AI is Probabilistic, Not Deterministic.The Service uses large language models (LLMs) and other machine-learning systems to generate insights, summaries, valuations, forecasts, recommendations, alerts, document extractions, and other outputs (collectively, “AI Output”). AI Output is generated by statistical inference and may contain inaccuracies, omissions, hallucinations, confabulations, mathematical errors, misinterpretations of source documents, outdated information, or outputs that reflect biases in training data. AI Output may also vary between requests for the same input.

9.2 AI Output Is NOT Professional Advice. AI Output is provided for informational and decision-support purposes only. It is NOT, and shall not be construed as, financial advice, investment advice, legal advice, tax advice, accounting advice, real-estate appraisal, fiduciary guidance, or professional opinion of any kind. Ilora AI, Inc. does not act as a fiduciary, broker, dealer, investment adviser, real-estate appraiser, accountant, attorney, tax professional, or insurance agent in providing the Service.

9.3 You Must Independently Verify AI Output Before Relying On It.You are solely responsible for evaluating the accuracy, completeness, and suitability of any AI Output before acting on it. You must independently verify any AI Output through your own due diligence, qualified professional advisors (CPAs, attorneys, appraisers, financial advisors), and primary source documents before making any decision — investment, operational, financial, legal, tax, or otherwise — that depends on it. Reliance on AI Output without independent verification is at your own risk.

9.4 No Guarantee of Accuracy or Completeness. We do not warrant that AI Output is accurate, complete, current, or fit for any particular purpose. We do not warrant that AI Output will identify all material risks, anomalies, opportunities, or compliance issues in your data. The absence of an alert, flag, or recommendation from the Service does not mean a problem does not exist.

9.5 Source Data Quality. AI Output reflects the quality of the data you provide. If you upload incomplete, outdated, mislabeled, or inaccurate documents, AI Output will reflect those defects. You are responsible for the accuracy and authenticity of all Customer Data you submit.

9.6 No Real-Time Guarantee. Market data, benchmarking data, and external references used by the Service may be delayed, stale, or unavailable. Do not rely on AI Output as real-time market intelligence.

9.7 Forward-Looking Statements. Forecasts, projections, scenario analyses, and other forward-looking AI Output are estimates based on historical patterns and modeling assumptions. Actual future events and outcomes may differ materially. Past performance is not indicative of future results.

9.8 Beta Features.Features marked “beta,” “preview,” or “experimental” are provided for evaluation only, may change or be removed without notice, and may produce AI Output of lower reliability than non-beta features. Do not rely on beta features for production decisions.

9.9 AI Personalization, Profile Building, and Self-Improvement. By using the Service, you acknowledge and consent that ILORA.ai operates an AI agent layer that (a) builds an evolving profile of your portfolio activity, KPI focus, decision patterns, and communication style; (b) maintains persistent memory across sessions in three tiers (buffer, session summaries, long-term vector memory); (c) uses your corrections and accept/reject signals to calibrate per-field confidence weights, optimize agent prompts, improve agent routing, and grade output quality; and (d) generates predictive suggestions about reports, anomalies, renewals, and next actions you may need. We do NOT use your data to train foundation models or to share with other customers. The full disclosure of these activities, the bounded scope of each, and your controls (view, correct, reset memory, disable predictions, opt out of self-improvement, export, delete) are set out in Section 4 (4.5 through 4.9) of our Privacy Policy, which is incorporated into these Terms by reference.

10. Disclaimer of Warranties

THE SERVICE AND ALL AI OUTPUT ARE PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY LAW,Ilora AI, Inc. DISCLAIMS ALL WARRANTIES, INCLUDING WITHOUT LIMITATION IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, ACCURACY, UNINTERRUPTED OPERATION, AND ABSENCE OF ERRORS. NO ADVICE OR INFORMATION OBTAINED FROM US OR THROUGH THE SERVICE CREATES ANY WARRANTY NOT EXPRESSLY STATED IN THESE TERMS.

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, Ilora AI, Inc. AND ITS AFFILIATES, OFFICERS, EMPLOYEES, AGENTS, AND LICENSORS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOSS OF PROFITS, REVENUE, DATA, GOODWILL, BUSINESS OPPORTUNITIES, OR INVESTMENT VALUE, ARISING OUT OF OR IN CONNECTION WITH (a) YOUR USE OF OR INABILITY TO USE THE SERVICE, (b) ANY AI OUTPUT OR YOUR RELIANCE ON IT, (c) UNAUTHORIZED ACCESS TO OR ALTERATION OF YOUR DATA, OR (d) STATEMENTS OR CONDUCT OF ANY THIRD PARTY ON THE SERVICE, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

OUR TOTAL CUMULATIVE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THE SERVICE OR THESE TERMS SHALL NOT EXCEED THE AMOUNT YOU PAID US FOR THE SERVICE IN THE 12 MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR ONE HUNDRED U.S. DOLLARS ($100), WHICHEVER IS GREATER.

Some jurisdictions do not allow the exclusion or limitation of certain warranties or liabilities; in those jurisdictions, the limitations above apply only to the maximum extent permitted by law.

12. Indemnification

You agree to defend, indemnify, and hold harmless Ilora AI, Inc. and its affiliates, officers, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or in any way connected with: (a) your use of the Service; (b) your violation of these Terms; (c) your violation of any law or third-party right; (d) Customer Data you upload (including infringement and accuracy claims); and (e) any decision you, your organization, or any third party makes in reliance on AI Output.

13. Termination

You may cancel your account at any time from in-app Settings. We may suspend or terminate your access, with or without notice, for violations of these Terms, non-payment, or activity that exposes us or other users to risk. Upon termination, your right to use the Service ceases immediately. Sections that by their nature should survive termination (Intellectual Property, Disclaimers, Limitation of Liability, Indemnification, Governing Law, and Miscellaneous) will survive.

14. Modifications to These Terms

We may modify these Terms from time to time. Material changes will be communicated via email or in-app notice at least 30 days before they take effect. Your continued use of the Service after the effective date constitutes acceptance of the revised Terms. If you do not agree to the changes, you must stop using the Service.

15. Governing Law and Dispute Resolution

These Terms are governed by the laws of the State of the State of Florida, United States, without regard to conflict-of-laws principles. Any dispute, claim, or controversy arising out of or relating to these Terms or the Service shall be resolved in the state and federal courts located in Boca Raton, FL, and you consent to the exclusive jurisdiction and venue of those courts. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

16. Force Majeure

We are not liable for any failure or delay in performance caused by circumstances beyond our reasonable control, including without limitation acts of God, war, terrorism, civil unrest, government action, labor disputes, supply-chain disruptions, internet or telecommunications failures, third-party-provider outages (including LLM providers), pandemics, and natural disasters.

17. Miscellaneous

17.1 Entire Agreement. These Terms, together with the Privacy Policy, constitute the entire agreement between you and us regarding the Service, superseding any prior agreements.

17.2 Severability. If any provision of these Terms is held unenforceable, the remaining provisions remain in full force.

17.3 Waiver. Our failure to enforce a provision is not a waiver of our right to enforce it later.

17.4 Assignment. You may not assign these Terms without our written consent. We may assign these Terms in connection with a merger, acquisition, reorganization, or sale of assets.

17.5 Notices. We may give notice via email to the address associated with your account or by posting in the Service. You may give us notice at the contact email below.

18. Contact

For questions about these Terms, please contact us at: