Privacy Policy

Last updated: January 2026

1. Introduction

Ilora Inc. (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our commercial real estate analytics platform and related services, including analytics for hotels, multifamily, office, retail, industrial, agriculture, healthcare, and specialty property types.

2. Information We Collect

2.1 Information You Provide

  • Account information (name, email address, password)
  • Organization and property details
  • Financial documents you upload (P&L statements, STR reports, etc.)
  • Payment information (processed securely by our payment providers)
  • Communications with our support team

2.2 Information Collected Automatically

  • Device information (browser type, operating system)
  • Log data (IP address, access times, pages viewed)
  • Usage patterns and feature interactions
  • Cookies and similar tracking technologies

3. How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve our services
  • Process and analyze your financial documents
  • Generate insights and recommendations using AI
  • Send you updates, alerts, and reports you've requested
  • Respond to your inquiries and provide customer support
  • Detect and prevent fraud and security threats
  • Comply with legal obligations

4. Data Security

We implement industry-standard security measures to protect your data, including:

  • 256-bit AES encryption for data at rest and in transit
  • SOC 2 Type II compliance
  • Regular security audits and penetration testing
  • Multi-factor authentication options
  • Role-based access controls

5. Data Sharing

We do not sell your personal information. We may share your data with:

  • Service providers who assist in operating our platform
  • Legal authorities when required by law
  • Business partners with your explicit consent

6. Data Retention

We retain your information for as long as your account is active or as needed to provide services. Upon account deletion, we will delete or anonymize your data within 30 days, except where required by law to retain it longer.

7. Your Rights

You have the right to:

  • Access your personal data
  • Correct inaccurate data
  • Delete your account and data
  • Export your data in a portable format
  • Opt-out of marketing communications
  • Restrict certain data processing activities

8. Cookies

We use cookies and similar technologies to enhance your experience, analyze usage patterns, and remember your preferences. You can control cookie settings through your browser.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by email or through a notice on our platform.

10. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at:

Ilora

Email: admin@ilora.ai

Address: 1000 Brickell Avenue, Suite 1000, Miami, FL 33131