Question 1

What is ILORA?

Accepted Answer

ILORA is a commercial real-estate analytics platform with clear numbers across dozens of property types in 11 sectors. It combines portfolio documents and source-linked data to support analysis and reporting.

Question 2

How is this different from a generic AI like ChatGPT?

Accepted Answer

ILORA is organized around commercial real-estate workflows, field-level validation, and visible source links so users can inspect the evidence behind an analysis.

Question 3

What property types do you cover?

Accepted Answer

ILORA covers dozens of property types across 11 commercial real-estate sectors. The Solutions page shows the current supported taxonomy.

Question 4

Do you support international portfolios?

Accepted Answer

Data-source availability varies by market. Contact ILORA before relying on a workflow for a portfolio outside the United States.

Question 5

What data sources do you ingest?

Accepted Answer

Available sources depend on the property type and workflow. ILORA surfaces source links and provenance with supported public data and uploaded portfolio documents.

Question 6

How do I connect my data?

Accepted Answer

ILORA accepts Excel and CSV financial data. Available document and accounting connections depend on the connected account.

Question 7

Can I export the analysis?

Accepted Answer

Export options depend on the report and workflow. Supported reports can provide downloadable, source-linked deliverables.

Question 8

Do you integrate with Yardi / MRI / RealPage / AppFolio?

Accepted Answer

Connector availability varies by provider and account. Contact ILORA to confirm the current connection and data-flow support for your system.

Question 9

Is my data secure?

Accepted Answer

ILORA uses tenant isolation and encryption controls. Request current security, privacy, and compliance documentation from compliance@ilora.ai.

Question 10

Where is my data hosted?

Accepted Answer

Hosting and data-residency details are documented for the applicable service configuration. Request the current documentation before making a residency decision.

Question 11

Do you train on my data?

Accepted Answer

ILORA documents how customer data is processed in its privacy and service terms. Review those documents or request clarification for a specific workflow.

Question 12

How do you handle PII?

Accepted Answer

PII handling depends on the configured workflow and access controls. Review the privacy policy and request current security documentation before uploading sensitive data.

Question 13

How does pricing work?

Accepted Answer

Starter is $79/mo, Professional is $299/mo, Growth is $449/mo, and Enterprise is custom. A payment method is required to start the 14-day trial.

Question 14

How long does onboarding take?

Accepted Answer

Onboarding time depends on the data sources and portfolio scope. Start with one supported file or connection and expand after validating the first workflow.

Question 15

Can I cancel any time?

Accepted Answer

Cancellation and retention terms depend on the selected plan and agreement. Review the billing terms shown before purchase or contact sales for Enterprise terms.

Question 16

Are there volume discounts?

Accepted Answer

Contact sales for current volume, Enterprise, nonprofit, or academic pricing. Any applicable terms are provided before purchase.

Question 17

How is the analysis built?

Accepted Answer

Each property type uses its own workflow and source-backed knowledge. Source freshness and provenance are shown where the workflow provides them.

Question 18

Can I see how a number was produced?

Accepted Answer

ILORA names the property-type workflow and surfaces available source and confidence context with the analysis.

Question 19

What if I disagree with an analysis?

Accepted Answer

Review the cited evidence, assumptions, and field-level validation before acting. Treat the analysis as decision support and correct the underlying inputs when they are incomplete.

Question 20

Can I request a new property type?

Accepted Answer

Contact sales to discuss a property type or workflow that is not listed on the current Solutions page.

Question 21

How do I reach support?

Accepted Answer

Email support@ilora.ai for current support channels and response expectations. Enterprise support terms are defined in the applicable agreement.

Question 22

Do you offer training for my team?

Accepted Answer

Training and onboarding options depend on the selected plan. Contact support or sales for the current schedule and scope.

Question 23

What's your uptime SLA?

Accepted Answer

Service-level commitments, if included, are defined in the applicable agreement. Request current availability documentation before relying on a specific SLA.

Question 24

Where can I see the roadmap?

Accepted Answer

Product availability changes over time. Contact ILORA for the current status of a planned capability.

Answers about ILORA.

The product

Data & integrations

Security & compliance

Pricing & onboarding

The analysis

Support & service

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