Help Center

How can we help you?

Find answers to common questions, learn how to use Ilora, or get in touch with our support team.

Getting Started

Learn how to set up your account and upload your first documents.

  • Creating your Ilora account
  • Uploading your first P&L statement
  • Understanding your dashboard
  • Setting up property profiles

Document Management

Everything about uploading, organizing, and managing your financial documents.

  • Supported file formats (PDF, Excel, CSV)
  • Batch uploading multiple documents
  • Document processing status
  • Data extraction accuracy

Analytics & Reports

Get the most out of your property analytics and reporting features.

  • Understanding KPI dashboards
  • Creating custom reports
  • Benchmark comparisons
  • Exporting data and reports

AI Agents

Learn how to use our specialized AI agents for deeper insights.

  • AI Advisor overview
  • Specialized property type agents
  • Asking effective questions
  • Understanding AI recommendations

Security & Privacy

How we protect your data and maintain compliance.

  • Data encryption standards
  • Tenant isolation
  • Access controls
  • Compliance certifications

Account & Billing

Manage your subscription, team members, and billing settings.

  • Subscription plans explained
  • Upgrading or downgrading
  • Invoice management
  • Team member access

Still need help?

Our support team is here to help you succeed with Ilora.