On-Base Family Housing UnitsSingle-family + townhome + duplex units on military installation; scaled to base population.
- Unit count
- BAH-tied rent per unit
Resident Services CoordinatorOn-site resident services + tenant Bill of Rights compliance officer.
- Service requests resolved per week
Maintenance + Repair ServiceProperty maintenance — historically scrutinized for inadequate response times.
- Service request response time
- Health + safety request resolution
Playgrounds + Common RecreationFamily-oriented outdoor recreation; military communities are family-heavy.
Energy Allowance / Utility CapMonthly energy allowance — usage above cap is tenant responsibility.
- Average monthly energy usage
- Allowance compliance %